Identification of the claimant consumer

* Data required

Father / Mother / Tutor

Detail of the consumer's claim and order

* Data required

(1) Claim: Disagreement related to products and / or services.

(2) Complaints: Disagreement not related to products and / or services; or, discomfort or dissatisfaction with public attention.

* The formulation of the claim does not exclude the use of other means of dispute resolution and is not a prerequisite for filing a complaint with Indecopi.

* The supplier must respond to the claim within a period of not more than 15 calendar days and may extend the period to 15 days.

* With the signature of this document, the client authorizes contact after the processing of the claim to assess the quality and satisfaction of the complaint-handling process.

Claims book

As established in consumer protection and defence code We have a Book of Claims at your disposal so you can register your complaint or claim about any order or transaction made through our website.

SOCIAL RAZON
RUC:
DIRECTOR

(*) IMPORTANT:
In the event that the consumer does not have as a minimum his or her name, ID, address or e-mail, the date of the complaint or complaint and the details thereof, they shall be considered as not being submitted (art. 5 D.S. 006-2014-PCM)

The supplier shall respond to the claim within a period of not more than 30 calendar days and may extend the period up to 30 days after communication to the consumer.

CLAIM: Disconformity related to products or services.

LABEL: Disconformity not related to products or services; or, discomfort or dissatisfaction with the care of the public.

The formulation of the claim does not prevent the use of other means of dispute settlement and is not a prerequisite for a complaint to INDECOPI.

Identification of the claimant consumer * Data required

Name *
First surname *
Second surname *
Type of documentation *
Number of documentation *
Cell *
Department *
Province *
District *
Address *
Reference
E-mail *

Are you a minor?
Yeah.
No.

Detail of the consumer's claim and order * Data required

Type of claim *
Type of consumption *
Order number. *
Date of claim / complaint
Supplier
Amount claimed (S /.)
Description of the product or service *
Date of purchase
Date of consumption
Expiry date
Detail of the Claim / Complaints as indicated by the customer: *
Customer's request: *
(1) Claim: Disagreement related to products and / or services.
(2) Complaints:Disagreement not related to products and / or services; or, discomfort or dissatisfaction with public attention.
I declare that I am the owner of the service and accept the content of this form when I declare under the Jury Declaration the veracity of the facts described.
* The formulation of the claim does not exclude the use of other means of dispute resolution and is not a prerequisite for filing a complaint with Indecopi.
* The supplier must respond to the claim within a period of not more than 15 calendar days and may extend the period to 15 days.
* With the signature of this document, the client authorizes contact after the processing of the claim to assess the quality and satisfaction of the complaint-handling process.
I have read and accept the Privacy and Security Policy and the Cookies Policy.
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